NTA Blog: Weathering the Storm: Proactive Steps the IRS Can Take to Improve Taxpayer Service and Communication (July 1, 2021)

The National Taxpayer Advocate has made available for download their article, “Weathering the Storm: Proactive Steps the IRS Can Take to Improve Taxpayer Service and Communication”, published on The National Taxpayer Blog. The abstract is as follows:

In our Fiscal Year 2022 Objectives Report to Congress, I’ve likened this filing season to a perfect storm. Lasting and lingering effects of the global pandemic led to historically low levels of service, enactment of new tax legislation required changes to IRS programming, manual reviews were necessitated on tens of millions of returns, and the IRS had to distribute a third round of stimulus payments – all bringing about an unusually challenging filing season, which I also discussed in my 2021 Filing Season Bumps in the Road: Part III blog.

Unlike any prior year, individuals and businesses across this great nation were forced to confront ongoing medical and financial challenges while juggling health and family issues. As a society, we adapted to the COVID-19 challenges by working remotely, attending schools virtually, and generally changing the way we did business and lived our lives. We witnessed the passing of over 600,000 loved ones, friends, and members of our communities; the closure of businesses; and the loss of millions of jobs. We also witnessed many examples of the good in our society: We saw new business ventures develop out of the ashes, and we observed firsthand the generosity and caring of our friends, neighbors, and complete strangers.

Click here to see the National Taxpayer Advocate’s summary of “Weathering the Storm: Proactive Steps the IRS Can Take to Improve Taxpayer Service and Communication”

Posted by Marin Larkin, Associate Editor, Wealth Strategies Journal.

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