Sally J. Schmidt, in her Attorney at Work article, discusses critical steps that should be taken by lawyers to manage successful lawyer-client relationships amidst unexpected change. Her article, “Keeping Clients While Managing Extraordinary Change,” begins as follows:
Keeping clients when your firm is changing is a tricky business and involves a lot of reassurance — not just for them, but for you.
I vividly remember interviewing a client about his relationship with his law firm, my client. While he was very satisfied with the firm’s work and the people doing it, he moved quickly on to his top concern. Unbeknown to me but known by him, the senior partner who served as the primary point of contact was dying of cancer. The client said to me, “I feel terrible about it … but what is going to happen to me?”
Even when there are great lawyer-client relationships, clients are concerned about their own interests. They notice when senior lawyers start spending more time at their condos down south, or when younger lawyers come and go on their work and invoices.
To see the full article click: “Keeping Clients While Managing Extraordinary Change”
Posted by Anthony Tran, Associate Editor, Wealth Strategies Journal